Managed Services

Overview

"Reliable. Scalable. Always On."

In today’s digital-first economy, uninterrupted operations and system resilience are business imperatives. Yet managing complex IT environments in-house can drain resources, increase risk, and divert focus from innovation.

BCC-United’s Managed services ensure that your applications, infrastructure, and business processes run efficiently, securely, and without disruption - 24/7. Whether you're scaling globally, modernizing legacy systems, or maintaining business continuity, we act as an extension of your operations team, delivering proactive support and measurable outcomes.

Our model combines deep technical expertise, automation, and SLA-driven governance to reduce downtime, accelerate issue resolution, and free up internal bandwidth for strategic initiatives.

Our Capabilities

Application & Infrastructure Support

Ensure secure and high-performing systems with patching, tuning, and health checks across cloud and hybrid setups.
Business Process Management

Outsource routine functions like HR, finance, and support to reduce overhead while improving accuracy and compliance.
24/7 Monitoring & Maintenance

Stay operational with real-time monitoring and resolution by NOC and SOC teams that catch issues before they escalate.

Why BCC-United

SLA-Driven Delivery

Guaranteed uptime, resolution times, and performance metrics.

Global Coverage

24/7 support across time zones via distributed support centers.

Tool-Agnostic Flexibility

Integration with your existing ITSM, monitoring, or ERP tools.

Compliance-Ready

GDPR, HIPAA, ISO 27001-aligned policies and documentation.

Scalable Engagement Models

From managed pods to fully outsourced IT operations.

Impact Snapshot

98.7% of support incidents resolved within SLA over the past 12 months.
150+ applications and environments managed across client ecosystems.
40% average reduction in internal IT support costs post onboarding.
100% compliance achieved in monitored systems with audit readiness.

Frequently Asked Questions – Managed Services

What’s included in your application and infrastructure support?

We provide incident handling, root cause analysis, OS/database patching, system performance tuning, log analysis, user access management, and custom SLAs tailored to your business needs.

Do you handle both on-premise and cloud environments?

Yes. We support traditional on-prem infrastructure, public/private cloud platforms (AWS, Azure, GCP), and hybrid environments with unified visibility and control.

How do you ensure 24/7 coverage?

We operate global support centers with overlapping shifts, real-time monitoring tools, automated alerting, and escalation protocols to ensure uninterrupted service across all geographies.

Can we outsource just a part of our IT or process operations?

Absolutely. We offer modular managed services where you can choose to offload specific applications, workloads, or processes based on your internal capacity and strategic priorities.

How secure is your managed services model?

Security is embedded into every layer - access control, activity logging, encrypted communications, regular audits, and governance aligned to GDPR, CCPA, ISO 27001, and other regulatory requirements.

What’s the onboarding process?

We start with a discovery and transition plan that defines scope, systems, and SLAs. Our team then executes a phased handover, ensuring zero disruption and complete knowledge transfer.

Contact Our Support Team Request a Managed Services Proposal